Currently, we only accept preloved jeans at Madewell stores (any brand, any fit). Please visit our Returns page to process your return. Not valid on phone orders. You will receive notifications when we receive your bag, when your items are processed, and when you receive OAK + FORT credit. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. If your order is arriving in multiple shipments, you may have different return windows. Our inventory is constantly changing because we receive items from our customers closets. After it is received, it will take up to four weeks to process. Within 7-14 days, you will receive an email from Athleta explaining how to access the credit in your account. The last box I sent in included a Burberry coat. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Multiple items may be sent in one package, as long as the return slips are included. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Please reach out tonationltd@thredup.com with your order number. They should be investigated for cheating so many people out of their money. We list new items every hour, so check the site often to find your perfect match! Drop your package off at any USPS or FedEx location. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. ThredUp Stock Forecast, Price & News (NASDAQ:TDUP) - MarketBeat All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. thredUP headquarters and office locations - Craft.co Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Items matched an overstocked category. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. The shipping "bundle" stuff is horrible!!! The 14-day timeframe starts when an item is delivered, not the order as a whole. Items purchased with thredUP store credits will always be refunded back as store credits If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Orders shipped within the 48 contiguous United States: To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. Please reach out to pacsun@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. ThredUp offers free shipping only on orders over $79. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email. This is the third time I've had this happen too.They just ignore your emails too easily. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Does thredUP offer international shipping. thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Within 7-14 days, you will receive an email from Madewell explaining how to access the credits in your account. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Users who wish to receive a commission from the sale of their items can either request a Standard Bag, which is free of charge and requires up to two weeks to be . To see why people love buying and selling with them so much, check out the positive Thredup reviews left by real customers! By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Please note that all OAK Renew customer service questions will be handled via this email. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Please email us at athleta@thredup.com with your bag number or kit tracking number and well activate the kit for you. Returns must be sent back within 14 days of delivery. Buying (and wearing!) I ordered shoes a few weeks ago. Please email us at verabradley@thredup.com. Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers! To check on your order status, simply visit the My Orders section in the Account. Some value brands are ineligible for a payout, but you can still send them in. Refund Requirements: There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. Forbes editorial staff is not involved. There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. However ComplaintsBoard has detected that: I second your complaint, I would like to talk with a customer service Umm..You must work for them. If you choose Return Assurance, those fees will be automatically deducted from any earnings. For non-denim items: You will receive a notification from thredUP when your items are processed. You can request a refund if your item is in the same condition in which you received it. There is no time period in which you have to spend your Madewell credit as they have no expiration date. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourNATION LTD account. I wrote this CS rep back explaining the problem was with the first Chase acct, that I disputed only part of the order and asked her what now - NO REPLY! thredUP | An Online Consignment & Thrift Store Be sure to activate it here. Unfortunately, expedited shipping is not available at this time. The latest complaint package not received was resolved on Apr 24, 2018. thredUP has an average consumer rating of 1 stars from 94 reviews. If your order is arriving in multiple shipments, you may have different return windows. Not only can you shop for women, you can also shop Thredup men's clothing and kids' clothing. FAQ & OAK Renew - thredUP By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. I wear a size 11, but frequently buy size 12 if I think they may run smaller and being made and purchased directly from China, I ordered them thinking, at the least they will be a size 11. Please note that all Pre-Loved Pac customer service questions will be handled via this email. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. with your bag number or kit tracking number and well activate the kit for you. Directly to your inbox. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. I would like a response to my inquiry! Some value brands are ineligible for a payout, but you can still send them in. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. Desired outcome: The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Note that a shipping return fee of $5.99 will be deducted from your refund. Press the space key then arrow keys to make a selection. It takes approximately 1-2 business days to process your order. thredUP Phone, Email, Address, Customer Service Contacts | ComplaintsBoard With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! Buying (and wearing!) Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. All returns are subject to a $1.99 restocking fee. This service is operated under license by Upfeat Media Inc. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: Multiple items may be sent in one package, as long as the return slips are included. Dont forget to check this page as often as possible to find the best Thredup coupon codes and Thredup discount codes! Done. The newly launched Fashion Footprint Calculator involves answering 12 straightforward questions, such as how often you buy new clothes and whether you buy mostly online or in-store. Once processed, it may take your bank up to 7 business days to credit the refund to your account. If you want to shop second-hand clothing online but don't know where to start, why not try a Thredup Rescue Box? We hope to expand to other states and countries in the future! Purchases on Madewell Forever do not count towards your loyalty points. You will be paid out after the item sells and is shipped for the second time. If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. If your order is arriving in multiple shipments, you may have different return windows. I would like to be able to use the store credit or have the money returned to my account. Returns must be sent back within 14 days of delivery. Our Clean Out services are currently only available to customers within the 48 contiguous US states. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, I mailed a bag filled with many items including brand new clothes with tags still on them. Our scan shows thredUP website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. There's no charge for physical Clean Out Kits or digital labels and both are free to return. 2022 Forbes Media LLC. Your refund will be issued to your original form of payment. Our Customer Service team would be happy to assist you. If you have additional questions, reach out to nationltd@thredup.com for support. I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. Contact Information for thredUP | thredUP Once an order has been placed, we cannot change the chosen payment method. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Once shipped, you should receive it in 3-8 business days. All items are subject to a $1.99 restocking fee