If theres none, you can try uninstalling and reinstalling the app. Check Twitter to see if there is an Alexa or Device outage! At this point, if the devices are still malfunctioning, then you need to ask the SmartThings support team for guidance. Select the device that you're having trouble with. When you mute the microphone, Alexa stops listening to you. Finally, test the Alexa voice command again to see if it works. Make sure your Wi-Fi password is correct. Then, enter the smart hub brand or model on the search bar. press & hold: volume off. Other times Ive had to delete the manufacturer's app from my phone and set the device back up again. The steps progress from initial simple solutions to more complex reasons why the device will not respond. On Android you can do this by holding the app icon and hitting Uninstall. The most common use case of this type is when you want to have SmartThings turn on a light which doesnt work with smartthings but does work with Alexa. Then, input the new or default wake word. There are no other methods that you can use to fix the programming bugs with the device itself. Perhaps your device got disconnected from your internet. In my case, a router upgrade increased the security level on the firewall and restricted packets to http/dns/ftp. Typically, the app is named after the devices brand name. So far so good, and again, very popular. You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created. But if its crashing or lagging, your new routine may not be saved. 4 Methods To Fix When Alexa Device Is Unresponsive You must first open the Alexa application. This has worked for me before where the manufacturer made changes to the apps authentication requiring an account relinking. Log in to your account and follow the steps to add the device again, if required. You push the physical button in your hand what should happen next? Both of these devices will show up in the smartthings mobile app. Its difficult to avoid dependencies on cloud services with smart home devices (as Alexa itself is a cloud service). If thats the case, then Alexa wont be able to control the room lights. These devices are supposed to communicate via WiFi. Its not going to be elegant. * Unless required by applicable law or agreed to in writing, software distributed under the License is distributed But, today, Alexa stopped responding to that!. If your SmartThings devices cant connect to a stable network, then they will show up as unresponsive on your mobile app. The ST button natively supports those 3 conditions. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. Heres the FAQ on adding custom device type handlers to your account: FAQ: An Overview of Using Custom Code in SmartThings (SmartThings Classic, Groovy Code). So, if you believe that your issue is unique, then your best bet is to ask the SmartThings team for support. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-button.src/simulated-alexa-button.groovy. These updates are necessary to enhance Alexas features and improve security protocols. The echo remote is more intuitive for wifey. Interferences, excessive noise, and dampening materials around the unit can create a ton of issues in the long run. So, if your smart hub is not Alexa-registered, then Alexa wont respond to any of your queries. Check your app store if theres an available update for your Amazon Alexa app. Having smart controls with Alexa is one of the most crucial things when it comes to optimizing the smart home setup. it will automatically select the correct device type handler. Its happened to me on a number of occasions in the last few years, as I regularly use Alexa to control other smart home devices, either directly or through various routines Ive configured. gosund device is unresponsive - look.perfil.com So, a good method to narrow down the problem to the programming side of things is to power cycle the unit. The one device still worked using the Kasa app. Powered by Discourse, best viewed with JavaScript enabled, Smartthings devices unresponsive in alexa app. First, as I mentioned previously, the SmartThings button is not visible to echo. The Smarthings button is connected to ST, and can be used in ST Automations. The wake word is Alexas trigger word. ME TOO! 7 Factors To Consider, My Alexa device is working perfectly well, until today!. The problem with performing a factory reset is that the devices memory will be erased. Alexa will not respond to my voice. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. The majority of these issues are not that serious and will barely take you a few minutes to adjust. Even tho I ordered the Alexa Remote (thanks for the suggestion!) Echo Show Connected But Not Responding: How To Troubleshoot If youre keeping track of the basic connectivity status and there are no issues with the voice commands, then you will have an easier time fixing the errors. The most common Echo Show problems and how to fix them Wait a minute: how do you turn on a contact sensor? JD: But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons.. Orange light: set up mode/connecting to WiFi. If the problem is not with the manufacturers app, youll need to look at its connection to Alexa, which takes the form of a Skill. Thats why you dont have to pick one for it, it will automatically be picked for you. AND IN THE ST APP, AND ALEXA APP, ONLY ONE BUTTON SHOWS UP. Posted on Published: December 2, 2021- Last updated: November 26, 2022, 12 Reasons Why Alexa Doesnt Turn On + 12 Fixes (2023), 12 Reasons Why Alexa Doesnt Respond To Commands + 12 Fixes. They all became unresponsive. Or your Wi-Fi network might be operational, however your ISP (internet service provider e.g. So, be sure to seek guidance from the dealer. Doing this is necessary because, according to research, building materials can block and weaken WiFI signals. Trying to delete that smart app in the ST Web page of My SmartApp gives an error message that the app is being used by one or more people. Brian. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy Under Devices, click "Echo and Alexa.". Its moot now. From there youll need to re-add the device from the manufacturer's app. How is that going to control the volume on an echo device? Newbie here. It will walk you through creating the right kind of virtual device. Place your power adapter inside a cable box organizer. Place your Alexa device in high areas or shelves. If so, then thats the reason why. Hi All, I have a Stelpro Ki Thermastat that works great with smartthings, but alexa is not recognizing it. Alexa routines can be triggered by sensors. It will take a while to set up the SmartThings system with the Alexa unit, but the configurations can be a bit complicated for some owners. And indeed that virtual device is just an on/off switch and an open/close sensor. I hope you get feeling better soon! Then, press it to unmute your Alexa device. Controlling these security settings is bit out of the scope of this article so I recommend you research fully before making any permanent changes.
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