[protected], Desired outcome: Nastydress looks like a modern cloth-shopping website, the orientation is easy. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Take care x, Jayne helped me so quickly with my query! If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Everything you love on the site at your (literal) fingertips. We don't refund shipping charges for those countries listed outside of the EEA. Would you like to add a photos or videos? Please note your parcel may arrive before this date, this is just the latest date before we can deem the parcel lost in anyway and issue you with a resend or process a refund for you. She threw in a joke, too, which set the tone for my day. As soon as you place your order, were on it we know you need it fast! I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. Contacted the help team and Nicki S helped me straight away and refunded for the item! I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Select your preferred return option (Print returns label at home or in store options). I am really sorry to hear you were sent the incorrect size and have been advised you will have to pay for the return. If the order doesn't get amended and this happens. Is this your company? The buttons were ripped off of the seams. They're not the cheapest brand out there - items are generally around $15-$50 depending on what type of sales they have going on. Original packaging is not required! Here are 8 tips for writing great reviews. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Cant use your discount code? Please note the USA Express Shipping service cannot be used for military postcodes. Submit a complaint and get your issue resolved. They said this couldn't be done either. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. If you're looking for . Please note: All payments must be made online when placing your order. I rather have not purchased if I had known! Thanks again, great service! Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. 2. They messed up my address and didn't contact me, which is why I didn't receive my order. It took a month to arrive. Don't worryyou have options! I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. (and shes lookin better than ever). It might be okay to wear out to dinner and that's it. I want to get this sorted for you so I have sent you a request for further information via Trustpilot, please can you respond with your order number and email address?x, Got my parcel but was missing an item. It's very unfair that the items that are currently out of stock were her favorites and I ordered them on time. This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. I don't know what to do to get my refund from NastyGal. I don't have the invoice from my parcel, can I return? We dont offer exchanges, but you can return your package and order again. The refund may take up to 7 days, this is the banking process and not something we can speed up. So helpful and friendly. Thanks, Jayne Y! Our App got a makeover Thanks, Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. The company specializes in the provision of fashion styles for young women. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. I was blown away when it arrived this morning! FAST, TRACKABLE & COST EFFECTIVE using the returns portal. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. Different size and properties to the advertised item. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. It goes against our guidelines to offer incentives for reviews. You'll get an email once we receive your returned item. Please get in touch with using one of the below options. I will be sure to pass on your thanks. Furthermore, when I did receive the items, the sizing was incorrect. blocking them. If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. Both items were in the same package. You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*. She kept asking me for it. I love the unusual and quirky designs at Nastygal and their sales are just amazing. Nice and simple and lovely! I have been emailing with the customer service reps for over two weeks to get this sorted out. Retailer website will open in a new tab. blocking them. Thank you, HI Naomi, Thank you for your review. Then i look at the site and they have no phone numberscreams scam. The carrier was unable to deliver your package. Over 28 days? "Hello from Florida! Need this to be found and shipped. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. 4. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. They would now intentionally be sending this package to the wrong address. Or, let us know using the 'contact us" tab and we can have your item(s) resent. for a one off payment. Hello Isabella, thank you for your review regarding your most recent experience with our brand. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. Track Your Nasty Gal Order Status - AfterShip I love your clothes and have ordered from you before but if I do not receive any sort of compensation for this mishap I regret to say this will be my last. However it's great to know that Greziel was able to get this sorted for you. I wore it for the first time last night for an evening of dancing. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? Refund of 3 missing items. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. Companies can ask for reviews via automatic invitations. Item arrived with a makeup stain and a rip in the fabric. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Wow. sadly i only received one item from it, on the depatching email it says all items are shipped. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. Completly ridiculous and a waste of time. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. 50% Off Nasty Gal Promo Codes & Coupons | April 2023 Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. You will need your order number and email/last 4 digits of your phone number. Your browser does not support embedded videos. Is this your brand on Milled? If you know of another way to reach them that we don't show here .
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