Oh, Ship! Sunny Souls - Instagram Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. I thought the seller had to provide a mailing label. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Archived post. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Stamps.com is an independent vendor of the USPS. When I get a return as a seller on the items where "the . You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Return Shipping Label, USPS Return Shipping Labels - Stamps.com The seller was in China and wants me to send it to some UK address (probably a reshipping service). Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. How to Purchase a Return Shipping Label - Etsy Help If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. What number should I call for customer support? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Who's responsible for return shipping costs depends on why the item is being returned. Wait for the package to be returned. Contact the seller for a return shipping label. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Box it, label it, send it all from home. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. ". Click on Send an eBay Shipping Label. If you choose to use your own carrier, we recommend using a tracked service. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Return an item with alternative shipping arrangements. See our Partial refund guidelines for more details. You could always take your package to The UPS Store, but its easy to make a label online, too. A strong shipping strategy is key for a successful holiday. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? 11:01 AM The seller is responsible for paying the return postage, this is their problem, not yours. If they agree, youneed to send funds to cover the cost. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). - edited Went too fast and looked at the wrong profile. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! Ship the item back and hope that I will get reimbursed the shipping cost? So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. Welcome to our NEW COLLECTION! I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! I'm in Prague". Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Read our most popular questions and answers on how to handle return shipping for items you've sold. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Cookie Notice There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. What happens if the item is lost while it's being returned? Youll need to ship the item back before the date stated in this email. The seller is correct that they can't issue a label for International shipping. If you're not able to resolve things with the seller, you can ask us to help. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. Here you can discuss all things shipping with other members. Please do so as soon as possible so I may get this shipped back. Customer Service reps have a quota and will say anything to get you off the phone. You may also print a return shipping label to mail it to your customer. You can print a shipping label with postage . Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Where they're incorrect is saying eBay can. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Seal your box with plastic or nylon tape at least two inches wide. 05-25-2022 Don't open the chargeback unless the eBay Dispute goes against you though. Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). eBay will not be able to force the seller to refund the postage once you have mailed the item. Return shipping costs when you use an . I request a return for an item which was accepted by the seller yesterday. Other ways to send the item back. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. I didn't realize it was a US only thing. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. You haven't provided me with a return label or the funds to purchase one myself. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. The strangest thing happened on the phone today. Don't use duct tape. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. Choose how fast you want your package to arrive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. 05-25-2022 Select Create return label. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Return postage for buyers | eBay https://twitter.com/askebayhttps://www.facebook.com/eBay/. Help for buyers and sellers. So I think the mechanics of return shipping will be a moot point. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. Does this option not appear on the screen until after three days? Return shipping labels normally do not have a mailing deadline. If you dont ship the item back by that date, we may close your request and you will not receive a refund. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If the buyer paid, theyll need to contact the carrierinstead. Hopefully I won't have to do a chargeback. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. A wrong DVD sent surely will fall under a warehouse problem. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." To ensure there are no delays with your return, provide the necessary customs information to the buyer. Youll need to know the dimensions and weight of your box. These reps are better trained and are not yet burned out. The charger wouldn't be a big deal to me if the phone was not PIN locked. I was under the impression that according to eBay policy, the seller has to provide the label . Just keep it in mind. The only time an automatic label can be provided by the seller or eBay is if both are in the US. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. The reps there are better with more difficult issues. If you want return shipping to be insured, see our section on alternative return shipping options. You don't have to package your item in a shipping box. Something went wrong. It's just part of how the sausage is made. "wow did you know there are actually humans behind these sales? The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. Download the label as a PDF. Get Your Package Ready. If you choose to ship the item on your own, you'll pay the carrier when you ship Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more.
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