Understand what separates the best from the rest and get in-depth analytics into your teams calls to replicate winning plays with call recording software. Enter a SOQL WHERE clause. Contact, Lead, Opportunity, etc.). email address, status) is updated on any record of a specified Salesforce object (ie. This guide will walk you through all the necessary steps to integrate Marketo and Salesforce CRM. Optional workspace identifier. You can only search for multiple records which are all the same object type. How to Roll Out Multi-Factor Authentication (MFA) | PDF. Triggers when a new outbound message is received in Salesforce. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. CS for handoffs. It takes less than 2 hours to connect Gong to all your companys systems, and its all automatic from there. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Step 1: Authenticate Gong and Salesforce. You can review oursecurity certifications here. Gong passed the security review conducted by the Salesforce security team to be publicly listed on the AppExchange, San Francisco Office Its like Google search, but for your sales calls. Ensure no customer pain goes unnoticed. Which messages resonate with your buyers? Identify meetings with Gong recordings and review playback directly in Clari. Focus on the conversation, well keep track of the important moments for you. The Gong App is NOW available on the Salesforce AppExchange! In addition, the integration between Gong and Salesforce is designed to be highly customizable, so that companies can choose which data is shared between the two tools and how it is used. Yes, both Gong and Salesforce have APIs and documentation on their websites that can help you or a professional developer with integrations. Gong is a truth serum for your pipeline. To do so, Gong requires integration with your companysOffice 365orG Suite. ", "Transcription could be more accurate - currently not sufficient as a stand alone piece of information - requires interpretation and reference to audio. Compare Gong vs. Outreach vs. Salesforce using this comparison chart. If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FeGgcUAF, Gong Recognizes Ten Companies Driving Efficient Growth with Revenue Intelligence, Gong Expands Integrations and Channel Offerings with More Than 40 New Ecosystem Partners. The name of the action event like "Contract Signed" or "File Downloaded". Gong has become the foundation of our business model for knowledge sharing. By signing up, you agree to Zapier's .css-1c67wam-Link[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-weight='inherit']{font-weight:inherit;}.css-1c67wam-Link[class][class][class][class][class][data-weight='normal']{font-weight:400;}.css-1c67wam-Link[class][class][class][class][class][data-weight='bold']{font-weight:700;}terms of service and privacy policy. Get hyper-accurate activity data and always up-to-date records automatically to see where your team is performing (and where theyre falling behind). VirtualPBX. is updated. The integration between the two tools is bi-directional, meaning that data can flow from Gong into Salesforce, and from Salesforce into Gong. . Push engagement events into Gong when content is viewed by an external participant (for example, a contract was viewed by the prospect). In this case, moving data between Slack, Gong and Salesforce - all without code! The integration includes nine (9!) A given delimiter that will be used to process and split a list of Email Addresses. Everything works the way it should. insights needed to make better decisions and close more deals. Choose a Trigger Start here When this happens. The insights that Gong shows during the forecasting make it stand apart from similar . Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Gong automatically logs activity in Salesforce. Step 4 San Francisco Office If using the Search, click "Refresh Fields" below to update the available input fields. For more information, see the descriptions of this process described above. Coach your reps for success and win more deals with call recording software from Gong. Which deals have the most risk? Go to Settings>Integrations>Salesforce. Use it to insert, update, delete, or export Salesforce records. Supercharge your Klue battlecards with Gong. Gong first launched the app in Beta in 2020 and since thenthe app has grown in popularity currently more than 1,000 companies and 80,000 individuals use it worldwide. Gong shows you every deal in context, and lets you dig into a known risk in just three clicks. If the "Field Updated to" is specified, the limit applies to only the records with the value specified. Get a demo to see how Gong can help. Step 1: Authenticate Gong and Salesforce Essentials. Optional workspace identifier. Click here to view our full list of integrations. Team up with thousands of leaders beating the new path to revenue. The Gong package comes with pre-defined reports that you can adjust to your needs. Ever. Then, close more deals with Gong. Import conversations and track activity in accounts, opportunities, contacts and leads in Salesforce with call recording from Gong. Drive more revenue through your reps by helping them strategize a path to close. Grand Canal House, Product for feedback. In the Salesforce integration settings page, set up a filter to only log the calls that you need. Instead of manually checking Salesforce every day for new tasks, we'll show you how Data input isn't anyone's idea of a good time, especially when it means copying and pasting information from one application to another. Gong for Salesforceallows customers to push key data fields from Gong into Salesforce. For more information about managing users in Salesforce, refer to Salesforce documentation. Our time is now spent on strategy. Ramat Gan 52522, EMEA Office What sets top performers apart? Take examples of Gong sales conversations and embed them directly within a Brainshark course. Not sure where to start with Gong for Salesforce? over time to help me improve, and allows for easy sharing with prospects as well as internal teammates and managers. Heres how: Take sales rep behavior (talk ratio, number of calls, etc.) Dublin D04 Y7R5 Suite 04A-105 The original id of the event as designated in the reporting system. That way, your company can put the customer front and center and create raving fans. The tool gives sales reps the ability to see what's working, improve their performance, and close more business. Get unparalleled visibility into how your reps are interacting with your customers. Engage the CFO to improve win rates by 46%. and see how its correlated with win rate. We love the integration with Salesforce and are leveraging it against our Salesforce data for even deeper insights on behaviors of both our inside and outside sales teams. In fact, Gongs Deal Board also spots them for you. San Francisco, CA 94105, Chicago Office Creates a new record of a specified Salesforce object (ie. Whats the #1 cause of failed CPQ projects according to SteelBrick's Founder? Provision team members from Salesforce - Gong Help Center Gongs pricing depends on a few factors specific to your team, so well need to get in touch to give you accurate pricing info. Pick which type of object you want to create (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Get a demo to see how Gong can help. Documents Home - Salesforce Something went wrong while submitting the form. Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was shared by the account executive with his prospects). The name of the action event like "Document Viewed" or "Presentation Viewed". Was a competitor mentioned on the call? Integrate & automate the apps, data, and teams entrusted with your customers & revenue. Gong automatically captures all customer interactions and analyzes that information to identify deal risk, surface coaching opportunities, and provide guidance on next steps for reps and go-to-market leaders. By signing up, you agree to Zapier's .css-1c67wam-Link[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-weight='inherit']{font-weight:inherit;}.css-1c67wam-Link[class][class][class][class][class][data-weight='normal']{font-weight:400;}.css-1c67wam-Link[class][class][class][class][class][data-weight='bold']{font-weight:700;}terms of service and privacy policy. Skip to navigation . Step 3: Choose a resulting action from the other app. In addition to helping identify bottleneck in the process and finding ways to speed up deal stages, Gong's advanced analytics capabilities can help to spot trends and issues, enabling companies to make more informed decisions about their sales strategies and replicate the tactics that are working. But unlike other call recording solutions, Gong does so much more than record sales calls. Transform your sales team into quota-shattering super sellers. Outreach Platform Integrations | Outreach ", "I lost money trying to use this application, I mistakenly attempted to deal with their customer service which was was absolutely horrendous. Automatic recording and transcription of customer interactions. PALO ALTO, Calif., Feb. 22, 2022 /PRNewswire/ -- Gong today announced it has launched the Gong app on Salesforce AppExchange, empowering customers to enrich CRM data . Creates a new record of a specified Salesforce object (ie. Gong will record a web conference based on your customizations, and any changes you make in the web conferencing software. Replicate winning behaviors. Can contain HTML and will be cleaned when it is presented. Top companies trust Zapier to automate work and free up time. API docs for Salesforce are located here https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm. The name of the action event like "Document Sent" or "Presentation Shared". Salesforce CLI. Salesforce is super-powerful, but on its own holds data that does not tell the full customer story. Use Custom Value to select a record from a previous step. trademarks held by their respective owners. These params will be URL-encoded and appended to the URL when making the request. ", "Very happy overall; I am glad that I have the opportunity to use another CRM system in my career.