Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. Dont use another power adapter. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? If it shows blue light, the location it tells you is excellent. Go to your nearest store or order a new shop online for new cables. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. On the home screen, select More, Your wi-fi network and then Set up new disc. If you're a new customer, we'll have created your BT ID when you joined. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Wait for 5 minutes to start a detection on the device. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Is there another way to pair it without connecting to the router by Ethernet cable? Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". If you're a new customer, we'll have created your BT ID when you joined. Once logged into it, tick the Mode box to choose Mode 1. The LED will flash blue slowly. It will then connect wirelessly to the hub after a few mins. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. on The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Wait until the LED turns purple, blinks blue, and then turns solid blue. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Add the new network name or password. on This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Plug the internet cable into the modems LAN 1 outlet. Step 4. Tried resetting the disc several times. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Wait until the disc has cooled down before turning back on. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. This will guide you through the set-up and suggest the best location for your disc. Setting up your Complete Wi-Fi disc is straightforward. Set the Complete WiFi Disc Setting from mode 2 to mode 1. on 19-08-2019 How to Know if there is a problem with the BT Disc Setup? Your first disc will use the Ethernet port to connect to your hub (router). Maintain the rooms temperature from 0 to 40 degrees Celsius. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. 11-07-2020 They are compatible with any hub from different suppliers. The disc range also depends on its working surroundings and location. Alternatively, follow the steps below to connect using an ethernet cable. If the speed gets slow, you must adjust the position after setup. Unplug the disc from the mains and plug it in at the preferred location. You can use the ethernet port on the disk to pair it with your hub. Go to your hub's settings in the My BT app and choose Update wireless network. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2.