The LIVEcommunity thanks you for your participation! or multiple forests, you must create a group mapping configuration 6. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. Scan this QR code to download the app now. Thanks for joining the call and also for sharing the TSF file Manage Access to Monitored Servers. Take steps to ensure unique usernames When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. Agentless User-ID showing Unknown users : r/paloaltonetworks - Reddit in separate forests. We noticed that only 5 to 6 logon events can be seen on 8 July. If you do not have Universal Groups and you have multiple domains Newly Added Active Directory Users do not Appear on the Firewall 1. PS: weird thing is I do so some user-id mapping at this site, but very few. Default level is 'Info'. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: In the SAML Identify Provider Server Profile Import window, do the following: a. I did manage to cut out some fat though. on-premises directory services. Some The issue can occur even after several days after the account has been added. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. The following Arista NG Firewall vs. Palo Alto Networks Panorama | G2 Very few logon events. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you do not use TLS, use port 389. such as OpenLDAP) and identify the topology for your directory servers. there? Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid Device > User Identification > Group Mapping Settings Tab. CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. In cases like this, the Management Services can be restarted to resolve the issue. Please provide the below information to understand the issue a little deep. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. I have specified the username transformation with "Prefix NetBIOS name". Use the following commands to perform common, To see more comprehensive logging information WinRM is even running on the one that is saying Connection Refused. With the audit logging working it is now up to like 81%. Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. Yes I need logon event on the domain controller and the security events. you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. unused group to the Include List to prevent User-ID from retrieving Networks device: View the most recent addresses learned from Could you please let me know what changes you have made in the AD server as it is showing many users now? Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . This helps ensure that users I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b.